CHOOKHEAD.COM Refund Policy
This Refund Policy outlines the conditions under which CHOOKHEAD.COM (“we,” “us,” or “our”) will provide a refund for purchases made on our multivendor e-commerce website (the “Website”).
Return and Refund Timeframe
You generally have [Number] days from the date of delivery to request a return and receive a full refund. This timeframe may vary depending on the vendor’s specific policy (see below).
Conditions for Return and Refund
To qualify for a full refund, the following conditions must be met:
- The item(s) must be returned in unused and original condition, with all tags and packaging intact.
- You must provide proof of purchase (such as a receipt or order confirmation).
- The reason for return must be eligible for a refund under this policy (see below).
Reasons for Return and Refund
We will generally provide a full refund for the following reasons:
- Item received is damaged or defective upon arrival.
- Incorrect item received.
- Item does not match the description on the Website.
We may offer a partial refund or store credit for other reasons, such as:
- Item is opened but unused (restocking fee may apply).
- Item is returned after the return window has closed (see exceptions below).
Exceptions
There may be exceptions to this policy for certain types of items, such as perishable goods, customized products, or downloadable software. These exceptions will be clearly noted on the product page.
Vendor Return Policies
Please note that each vendor on CHOOKHEAD.COM may have their own return policy. You can find the specific return policy for each vendor on their product page or storefront. In the case of a discrepancy between this policy and a vendor’s policy, the vendor’s policy will prevail.
Return Process
To initiate a return, please contact us through the Website’s contact form or by email at [insert your email address]. We will provide you with instructions on how to return the item(s).
Return Shipping Costs
- Generally, you will be responsible for the cost of return shipping.
- Exceptions may apply in cases of damaged or incorrect items.
Processing Refunds
Once we receive your returned item(s) and have verified that they meet the conditions for a refund, we will process your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.
Please Note
- We reserve the right to deny a refund if the return conditions are not met.
- This Refund Policy is subject to change without prior notice. We will post any changes to this policy on the Website.
Contact Us
If you have any questions about this Refund contact@chookhead.com.